Below are answers to our most frequently asked questions. If you don't find the information you're looking for or have additional questions, please contact us online or by phone.

  • How do I find a doctor in my area, or, can you give me a name of a doctor in my area?
    We do not make physician referrals. However, we do have an extensive network of doctors that offer our payment plans. You can select the doctor of your choice. If they happen to be one that does not participate in our program, have them call us at 888-388-7633 to get information on our quick, easy and free enrollment process. You can refer them now. We'll contact them on your behalf and invite them to enroll.
  • What are your financing options and current interest rates?
    We offer no interest options of 3, 6, 12, 18 and 24 months, plus extended payment plans up to 48 months. You will pay no interest if you make the minimum monthly payment on time each month and pay the account off within the promotional financing period. The rates on our extended payment plans will vary depending on your credit background and which programs your doctor participates in. Interest rates can start at 11.99%.
  • How do I apply for ChaseHealthAdvance Financing Options?
    We have a very simple and convenient application process. You can get an instant credit decision if you apply in a participating doctor's office. You can also apply online from your home through a credit link from your doctor's Web site. We can also fax you an application for you to complete and fax or e-mail back. If you prefer that we take your information over the phone, we can do that as well.
  • How long will it take to get an answer on my credit application?
    If your application is received online, your doctor will know within seconds. If you or your doctor faxes us your application, we will fax back an answer within minutes of receiving the completed application. If you apply by phone, your doctor will know the credit decision within 30 minutes.
  • If I am declined, can my (boyfriend, girlfriend, mother, father, brother, sister, son, daughter, friend, cousin, aunt, uncle, boss, co-worker, neighbor) apply for me?
    If you are declined, you cannot have someone apply for you. We generally require that all individuals using the account be either the applicant, co-applicant or an authorized user. Only persons living in the same household as the account holder can be added to an account as an authorized user.
  • How can I add an authorized user to my account?
    To become an authorized user, the applicant/accountholder must provide written authorization to us requesting that you be added to the account as an authorized user. The authorized user form can be obtained directly from us or from your provider's office.
  • How long do I have before my approval expires?
    You can use your credit line any time within 90 days from the date of the original approval. If you think your procedure will take longer than 90 days, simply call your doctor and ask for additional time to use your account.
  • Can I use my account for other procedures?
    Yes, you can use your account for any dental, orthodontic, cosmetic, vision correction, chiropractic, med spa or even veterinary treatments at any participating practice at any time while your account is active. After the initial 90-day approval period, all you need to do is contact any participating doctor/practice you desire and they can get an authorization for additional charges up to your maximum credit line on your account.